Product Return

To Request a Product Return Number:

Phone: +64 (0)3 358 8309 or 0800 659 888 (within NZ)
Email: web@homershams.co.nz
Fax: +64 (0)3 358 2516

• Product returned to Homershams must be accompanied by proof of purchase and a Product Return Number (PRN). If the item is under warranty please attach a copy of the invoice and a detailed description of the problem.
• The date of purchase & original purchase order number are required.
• When investigating a product defect we may reverse engineer the product. If a defect is due to Homersham Ltd, the product will be repaired or replaced.
• If a defect is due to misuse or the application, the customer shall be notified & repair work carried out at the customer’s cost.
• We will guide you through the process.
• To request a report or register a customer complaint, contact Homershams as above and a Continuous Improvement Procedure shall be initiated.
• When there is a problem with a Product Return, a return specialist will advise you of any non-compliance and work with you to resolve the issue.

Please return the product to Homersham Ltd, freight pre-paid.

• Write the PRN on the outside of the package.
• Include the original invoice, the PRN and a brief explanation for the reason for the return.
• Also include your contact details & your shipping details.
• Always use adequate packaging to ensure the safe transport of the item.