To Request a Product Return Number:

Phone: +64 (0)3 358 8309 or 0800 659 888 (within NZ)
Fax: +64 (0)3 358 2516

  • Product returned to Homershams must be accompanied by proof of purchase and a Product Return Number (PRN). If the item is under warranty please attach a copy of the invoice and a detailed description of the problem.
  • The date of purchase & original purchase order number are required.
  • When investigating a product defect we may reverse engineer the product. If a defect is due to Homersham Ltd, the product will be repaired or replaced.
  • If a defect is due to misuse or the application, the customer shall be notified & repair work carried out at the customer’s cost.
  • We will guide you through the process.
  • To request a report or register a customer complaint, contact Homershams as above and a Continuous Improvement Procedure shall be initiated.
  • When there is a problem with a Product Return, a return specialist will advise you of any non-compliance and work with you to resolve the issue.

Please return the product to Homersham Ltd, freight pre-paid.

  • Write the PRN on the outside of the package.
  • Include the original invoice, the PRN and a brief explanation for the reason for the return.
  • Also include your contact details & your shipping details.
  • Always use adequate packaging to ensure the safe transport of the item.
03 358 8309